*,:after,:before{box-sizing:border-box;margin:0;padding:0}:root{--charcoal:#333F48;--charcoal-dark:#272e35;--blue:#00A3E1;--blue-dark:#0091c7;--blue-muted:rgba(0,163,225,0.08);--light-gray:#D9D9D6;--bg:#f4f5f7;--bg-secondary:#f8f9fa;--white:#FFFFFF;--border:#dfe3e8;--text:#2f3941;--text-muted:#68737d;--text-light:#9ba8b4;--status-new:#1976d2;--status-new-bg:#dbeafe;--status-open:#c2400c;--status-open-bg:#fde8d8;--status-pending:#b45309;--status-pending-bg:#fef3c7;--status-hold:#7c3aed;--status-hold-bg:#ede9fe;--status-solved:#166534;--status-solved-bg:#dcfce7;--status-closed:#4b5563;--status-closed-bg:#f3f4f6;--priority-urgent:#b91c1c;--priority-urgent-bg:#fee2e2;--priority-high:#c2400c;--priority-high-bg:#fde8d8;--priority-normal:#1976d2;--priority-normal-bg:#dbeafe;--priority-low:#4b5563;--priority-low-bg:#f3f4f6;--success:#166534;--success-bg:#dcfce7;--warning:#b45309;--warning-bg:#fef3c7;--error:#b91c1c;--error-bg:#fee2e2;--info-bg:#dbeafe;--radius-sm:4px;--radius-md:6px;--radius-lg:10px;--radius-xl:20px;--shadow-sm:0 1px 2px rgba(0,0,0,0.06),0 1px 3px rgba(0,0,0,0.04);--shadow-md:0 4px 12px rgba(0,0,0,0.08);--shadow-lg:0 8px 32px rgba(0,0,0,0.14);--sidebar-width:224px;--bg-glow-1:rgba(0,163,225,0.38);--bg-glow-2:rgba(0,163,225,0.24)}body,html{height:100%}body{font-family:Montserrat,system-ui,sans-serif;background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased}.app-layout{display:flex;flex-direction:column;height:100vh;height:100dvh;overflow:hidden}@media (min-width:769px){.app-layout:has(>.sidebar){flex-direction:row}}.app-main{flex:1 1;min-width:0;min-height:0;overflow-y:auto;-webkit-overflow-scrolling:touch;background:radial-gradient(ellipse 1400px 900px at 100% 0,var(--bg-glow-1),transparent 70%),radial-gradient(ellipse 1100px 800px at 0 100%,var(--bg-glow-2),transparent 65%),var(--bg)}.topnav{height:54px;background:#2b333b;padding:0 20px;gap:24px;position:relative;z-index:100}.topnav,.topnav-brand{flex-shrink:0;display:flex;align-items:center}.topnav-brand{gap:10px;white-space:nowrap;text-decoration:none}.topnav-brand-mark{height:18px;width:auto;display:block}.topnav-brand-divider{width:1px;height:13px;background:rgba(255,255,255,.22)}.topnav-brand-label{font-size:9px;font-weight:600;letter-spacing:.14em;color:rgba(255,255,255,.5);white-space:nowrap}.topnav-nav{display:flex;align-items:center;gap:4px;flex-shrink:0;white-space:nowrap;overflow-x:auto;scrollbar-width:none}.topnav-nav::-webkit-scrollbar{display:none}.topnav-nav-item{font-size:12px;font-weight:500;color:rgba(255,255,255,.55);background:transparent;padding:8px 14px;border-radius:7px;cursor:pointer;white-space:nowrap;flex-shrink:0;text-decoration:none;transition:background .12s,color .12s}.topnav-nav-item:hover{color:rgba(255,255,255,.85)}.topnav-nav-item.active{font-weight:600;color:#fff;background:rgba(255,255,255,.12)}.topnav-search-wrap{flex:1 1;min-width:0;display:flex;justify-content:center}.topnav-search{display:flex;align-items:center;gap:8px;background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.1);border-radius:8px;padding:7px 14px;width:100%;max-width:320px;min-width:0;color:rgba(255,255,255,.45)}.topnav-search input{flex:1 1;min-width:0;background:none;border:none;color:#fff;font-family:Montserrat,sans-serif;font-size:12px;font-weight:500}.topnav-search input::placeholder{color:rgba(255,255,255,.45)}.topnav-search-kbd{margin-left:auto;font:600 10px ui-monospace,monospace;background:rgba(255,255,255,.1);padding:2px 6px;border-radius:4px;flex-shrink:0}.topnav-help{font-size:11px;font-weight:600;color:rgba(255,255,255,.55);cursor:pointer;flex-shrink:0;white-space:nowrap;text-decoration:none;transition:color .12s}.topnav-help:hover{color:#fff}.topnav-user{position:relative;gap:4px}.topnav-avatar,.topnav-user{display:flex;align-items:center;flex-shrink:0}.topnav-avatar{width:30px;height:30px;border-radius:50%;background:rgba(0,163,225,.3);border:1px solid rgba(0,163,225,.5);justify-content:center;font-size:11px;font-weight:700;color:#fff;cursor:pointer;font-family:Montserrat,sans-serif}.topnav-caret{display:none}.topnav-user-menu{position:absolute;top:calc(100% + 8px);right:0;width:220px;background:white;border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);overflow:hidden;z-index:300}@media (max-width:900px){.topnav{gap:12px;padding:0 12px}.topnav-brand-label,.topnav-search-wrap{display:none}}@media (max-width:640px){.topnav-help{display:none}}.ticket-tab-bar{display:flex;align-items:stretch;gap:4px;background:#1e252c;border-bottom:1px solid rgba(255,255,255,.06);overflow-x:auto;flex-shrink:0;scrollbar-width:none;min-height:40px;padding:5px 6px 0}.ticket-tab-bar::-webkit-scrollbar{display:none}.ticket-tab{display:flex;align-items:stretch;flex-shrink:0;max-width:220px;min-width:0;position:relative;border-radius:8px 8px 0 0;background:transparent;transition:background .14s}.ticket-tab:hover{background:rgba(255,255,255,.05)}.ticket-tab.active{background:rgba(255,255,255,.16);box-shadow:inset 0 -1px 0 rgba(255,255,255,.14)}.ticket-tab.active:after{content:"";position:absolute;bottom:0;left:8px;right:8px;height:3px;border-radius:2px;background:var(--blue)}.ticket-tab-body{display:flex;align-items:center;gap:6px;padding:0 6px 0 12px;text-decoration:none;color:rgba(255,255,255,.42);font-size:11.5px;font-weight:600;min-width:0;flex:1 1;transition:color .14s}.ticket-tab.active .ticket-tab-body{color:rgba(255,255,255,1)}.ticket-tab:hover .ticket-tab-body{color:rgba(255,255,255,.75)}.ticket-tab-unread{position:absolute;top:-3px;left:9px;width:8px;height:8px;border-radius:50%;background:var(--error,#e53e3e);border:1.5px solid var(--charcoal-dark,#1e252c);flex-shrink:0}.ticket-tab-dot{width:7px;height:7px;border-radius:50%;flex-shrink:0;box-shadow:0 0 0 2px rgba(255,255,255,.05);opacity:.55}.ticket-tab.active .ticket-tab-dot{opacity:1}.ticket-tab-subject{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex:1 1;min-width:0}.ticket-tab-id{font-family:ui-monospace,monospace;font-size:10px;color:rgba(255,255,255,.25);flex-shrink:0;white-space:nowrap}.ticket-tab.active .ticket-tab-id{color:rgba(255,255,255,.45)}.ticket-tab-close{display:flex;align-items:center;justify-content:center;width:20px;height:20px;margin:auto 6px auto 0;flex-shrink:0;background:none;border:none;color:rgba(255,255,255,.3);cursor:pointer;font-size:14px;line-height:1;transition:color .14s,background .14s;border-radius:50%}.ticket-tab-close:hover{color:rgba(255,255,255,.9);background:rgba(255,255,255,.12)}.sidebar{width:var(--sidebar-width);flex-shrink:0;background:var(--charcoal);height:100vh;height:100dvh;overflow-y:auto;position:relative;z-index:100}.sidebar,.sidebar-logo{display:flex;flex-direction:column}.sidebar-logo{padding:20px 20px 18px;border-bottom:1px solid rgba(255,255,255,.07);align-items:center;gap:10px}.sidebar-logo a{display:block}.sidebar-logo img{height:22px;width:auto;display:block}.sidebar-logo-subtitle{display:flex;align-items:center;gap:8px;width:100%}.sidebar-logo-subtitle:after,.sidebar-logo-subtitle:before{content:"";flex:1 1;height:1px;background:rgba(255,255,255,.15)}.sidebar-logo-subtitle span{font-size:9px;font-weight:500;letter-spacing:.18em;text-transform:uppercase;color:rgba(255,255,255,.4);white-space:nowrap}.sidebar-section{padding:16px 12px 4px}.sidebar-section-label{font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.1em;color:rgba(255,255,255,.28);padding:0 8px;margin-bottom:4px}.sidebar-nav{flex:1 1;padding:8px 12px;display:flex;flex-direction:column;gap:1px;overflow-y:auto}.sidebar-nav-item{display:flex;align-items:center;gap:10px;padding:9px 10px;border-radius:var(--radius-md);color:rgba(255,255,255,.58);text-decoration:none;font-size:13px;font-weight:500;transition:background .12s,color .12s;cursor:pointer;border:none;background:transparent;font-family:Montserrat,sans-serif;width:100%;text-align:left}.sidebar-nav-item:hover{background:rgba(255,255,255,.07);color:rgba(255,255,255,.88)}.sidebar-nav-item.active{background:rgba(0,163,225,.16);color:#fff}.sidebar-nav-item.active svg{color:var(--blue)}.sidebar-nav-item svg{flex-shrink:0;opacity:.75}.sidebar-nav-item.active svg{opacity:1}.sidebar-nav-divider{height:1px;background:rgba(255,255,255,.07);margin:6px 8px}.sidebar-new-ticket{margin:12px 12px 8px;display:flex;align-items:center;gap:8px;padding:9px 12px;background:var(--blue);border:none;border-radius:var(--radius-md);color:white;font-family:Montserrat,sans-serif;font-size:12px;font-weight:600;letter-spacing:.04em;cursor:pointer;transition:background .15s;text-decoration:none}.sidebar-new-ticket:hover{background:var(--blue-dark)}.sidebar-footer{padding:10px 12px;border-top:1px solid rgba(255,255,255,.07);position:relative}.sidebar-user{display:flex;align-items:center;gap:9px;padding:7px 8px;border-radius:var(--radius-md);cursor:pointer;transition:background .12s}.sidebar-user:hover{background:rgba(255,255,255,.07)}.sidebar-avatar{width:28px;height:28px;border-radius:50%;background:rgba(0,163,225,.25);border:1px solid rgba(0,163,225,.4);color:#fff;display:flex;align-items:center;justify-content:center;font-size:10px;font-weight:600;flex-shrink:0;letter-spacing:.03em}.sidebar-user-info{flex:1 1;min-width:0}.sidebar-user-name{font-size:12px;font-weight:500;color:rgba(255,255,255,.78);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sidebar-user-caret{color:rgba(255,255,255,.3);flex-shrink:0;transition:transform .2s}.sidebar-footer.open .sidebar-user-caret{transform:rotate(180deg)}.sidebar-user-menu{position:absolute;bottom:calc(100% + 4px);left:12px;right:12px;background:white;border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);overflow:hidden;z-index:300}.mobile-topbar{display:none}.mobile-menu-btn{display:flex;align-items:center;justify-content:center;width:36px;height:36px;flex-shrink:0;border:none;background:transparent;color:#fff;cursor:pointer;border-radius:var(--radius-md)}.mobile-menu-btn:hover{background:rgba(255,255,255,.1)}.mobile-topbar-title{font-family:Montserrat,sans-serif;font-size:14px;font-weight:600;color:#fff;letter-spacing:.02em}.mobile-backdrop{display:none}@media (max-width:768px){.app-layout{flex-direction:column}.mobile-topbar{display:flex;align-items:center;gap:10px;padding:10px 14px;background:var(--charcoal);flex-shrink:0}.sidebar{position:fixed;top:0;left:0;width:min(var(--sidebar-width),82vw);transform:translateX(-100%);transition:transform .22s ease;box-shadow:var(--shadow-lg);z-index:400}.sidebar.mobile-open{transform:translateX(0)}.mobile-backdrop{display:block;position:fixed;inset:0;background:rgba(0,0,0,.4);z-index:350}.page-content{padding:16px}.page-header{flex-wrap:wrap}.ticket-table{display:block;overflow-x:auto;-webkit-overflow-scrolling:touch}.ticket-table tbody,.ticket-table thead{display:table;width:100%}.conv-text table{display:block;overflow-x:auto;-webkit-overflow-scrolling:touch;max-width:100%}.conv-text img{max-width:100%;height:auto}}.page-content{padding:clamp(20px,2.5vw,36px) clamp(20px,3vw,48px);max-width:1200px;margin:0 auto}.ticket-detail-wrap{max-width:1400px;margin:0 auto}.page-header{display:flex;align-items:flex-end;justify-content:space-between;margin-bottom:24px;gap:16px}.page-header h1{font-size:clamp(18px,1.8vw,24px);font-weight:400;letter-spacing:-.3px;color:var(--charcoal)}.page-header p{font-size:13px;color:var(--text-muted);margin-top:3px}.card{background:white;border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm)}.card-p{padding:clamp(16px,2vw,24px)}.btn{display:inline-flex;align-items:center;gap:6px;padding:8px 16px;border-radius:var(--radius-xl);font-family:Montserrat,sans-serif;font-size:11px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;cursor:pointer;transition:all .15s;border:none;text-decoration:none}.btn-primary{background:var(--blue);color:white;box-shadow:0 2px 6px rgba(0,163,225,.25)}.btn-primary:hover{background:var(--blue-dark);box-shadow:0 4px 12px rgba(0,163,225,.3);transform:translateY(-1px)}.btn-secondary{background:white;color:var(--charcoal);border:1px solid var(--border)}.btn-secondary:hover{background:var(--bg)}.btn-ghost{background:transparent;color:var(--text-muted)}.btn-ghost:hover{background:var(--bg);color:var(--charcoal)}.btn-sm{padding:5px 12px;font-size:10px}.btn:disabled{opacity:.4;cursor:not-allowed}.btn:disabled:hover{background:transparent;color:var(--text-muted);transform:none}.ticket-table-footer{display:flex;align-items:center;justify-content:space-between;padding:10px 16px;border-top:1px solid var(--border);background:var(--bg-secondary);font-size:11.5px;font-weight:500;color:var(--text-muted);border-radius:0 0 var(--radius-lg) var(--radius-lg)}.ticket-table-pagination{display:flex;gap:6px}.badge{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:var(--radius-sm);font-size:10px;font-weight:600;letter-spacing:.03em;text-transform:uppercase;white-space:nowrap}.badge-open{background:var(--status-open-bg);color:var(--status-open)}.badge-new{background:var(--status-new-bg);color:var(--status-new)}.badge-pending{background:var(--status-pending-bg);color:var(--status-pending)}.badge-hold{background:var(--status-hold-bg);color:var(--status-hold)}.badge-solved{background:var(--status-solved-bg);color:var(--status-solved)}.badge-closed{background:var(--status-closed-bg);color:var(--status-closed)}.badge-priority-urgent{background:var(--priority-urgent-bg);color:var(--priority-urgent)}.badge-priority-high{background:var(--priority-high-bg);color:var(--priority-high)}.badge-priority-normal{background:var(--priority-normal-bg);color:var(--priority-normal)}.badge-priority-low{background:var(--priority-low-bg);color:var(--priority-low)}.badge-active{background:var(--success-bg);color:var(--success)}.badge-inactive{background:var(--bg);color:var(--text-muted)}.badge-dot:before{content:"";width:5px;height:5px;border-radius:50%;background:currentColor;flex-shrink:0}.dashboard-welcome{background:var(--charcoal);border-radius:var(--radius-lg);padding:28px 32px;color:white;margin-bottom:20px;display:flex;justify-content:space-between;align-items:center;gap:20px;position:relative;overflow:hidden}.dashboard-welcome:before{content:"";position:absolute;right:-40px;top:-40px;width:200px;height:200px;background:radial-gradient(circle,rgba(0,163,225,.18) 0,transparent 70%);pointer-events:none}.welcome-text h2{font-size:clamp(18px,1.8vw,24px);font-weight:300;margin-bottom:4px;letter-spacing:-.3px}.welcome-text p{font-size:13px;opacity:.65;margin-bottom:20px}.btn-hero{display:inline-flex;align-items:center;gap:7px;padding:10px 20px;border-radius:var(--radius-xl);background:var(--blue);color:white;border:none;font-family:Montserrat,sans-serif;font-size:11px;font-weight:600;letter-spacing:.07em;text-transform:uppercase;cursor:pointer;transition:all .15s;box-shadow:0 3px 12px rgba(0,163,225,.4);text-decoration:none}.btn-hero:hover{background:var(--blue-dark);transform:translateY(-1px)}.stats-row{display:grid;grid-template-columns:repeat(auto-fill,minmax(170px,1fr));grid-gap:14px;gap:14px;margin-bottom:24px}.stat-card{background:white;border:1px solid var(--border);border-radius:var(--radius-lg);padding:18px 20px;box-shadow:var(--shadow-sm);position:relative;overflow:hidden}.stat-card-bar{position:absolute;top:0;left:0;width:3px;height:100%;background:var(--blue);border-radius:2px 0 0 2px}.stat-label{font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.08em;color:var(--text-muted);margin-bottom:8px}.stat-value{font-size:34px;font-weight:300;color:var(--charcoal);line-height:1}.stat-sub{font-size:11px;color:var(--text-muted);margin-top:4px}.stat-trend{font-size:10.5px;font-weight:700;margin-top:4px}.stat-trend.good{color:var(--success)}.stat-trend.bad{color:var(--warning)}.quick-filters{display:flex;gap:8px;margin-bottom:20px;flex-wrap:wrap}.quick-filter-chip{padding:5px 13px;border-radius:var(--radius-xl);font-size:11px;font-weight:700;text-decoration:none;white-space:nowrap}.quick-filter-chip.warn{background:var(--status-open-bg);color:var(--status-open)}.quick-filter-chip.neutral{background:var(--status-closed-bg);color:var(--text-muted)}.quick-filter-chip.danger{background:var(--error-bg);color:var(--error)}.section-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}.section-title{font-size:11px;font-weight:600;color:var(--charcoal);text-transform:uppercase;letter-spacing:.07em}.ticket-toolbar{gap:12px;padding:12px 16px;border-bottom:1px solid var(--border);background:white;border-radius:var(--radius-lg) var(--radius-lg) 0 0;flex-wrap:wrap}.filter-tabs,.ticket-toolbar{display:flex;align-items:center}.filter-tabs{gap:1px;flex-wrap:nowrap}.filter-tab{padding:5px 12px;border-radius:var(--radius-xl);font-size:12px;font-weight:500;color:var(--text-muted);cursor:pointer;transition:all .12s;border:none;background:transparent;font-family:Montserrat,sans-serif;white-space:nowrap;display:flex;align-items:center;gap:5px}.filter-tab:hover{color:var(--charcoal);background:var(--bg)}.filter-tab.active{background:var(--blue);color:white;font-weight:600}.filter-tab-wrap{position:relative;display:inline-flex}.filter-tab-remove{position:absolute;top:-6px;right:-6px;width:16px;height:16px;border-radius:50%;background:var(--charcoal);color:#fff;border:1.5px solid var(--white);font-size:11px;line-height:1;display:flex;align-items:center;justify-content:center;cursor:pointer;opacity:0;transform:scale(.8);transition:opacity .12s,transform .12s;z-index:2}.filter-tab-wrap:hover .filter-tab-remove{opacity:1;transform:scale(1)}.filter-tab-remove:hover{background:var(--error,#e53e3e)}.filter-tab-restore-wrap{position:relative}.filter-tab-add{padding:5px 12px;border-radius:var(--radius-xl);font-size:12px;font-weight:500;color:var(--text-muted);cursor:pointer;border:1px dashed var(--border);background:transparent;font-family:Montserrat,sans-serif;white-space:nowrap}.filter-tab-add:hover{color:var(--charcoal);background:var(--bg)}.filter-tab-restore-panel{position:absolute;top:calc(100% + 6px);left:0;background:var(--white);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);padding:6px;display:flex;flex-direction:column;gap:2px;min-width:180px;z-index:300}.filter-tab-restore-item{text-align:left;padding:7px 10px;border-radius:var(--radius-md);border:none;background:none;cursor:pointer;font-size:12.5px;font-weight:500;color:var(--text);font-family:Montserrat,sans-serif}.filter-tab-restore-item:hover{background:var(--bg);color:var(--blue)}.filter-tab-count{display:inline-flex;align-items:center;justify-content:center;background:rgba(255,255,255,.22);border-radius:999px;min-width:18px;height:16px;padding:0 5px;font-size:10px;font-weight:700}.filter-tab:not(.active) .filter-tab-count{background:var(--bg);color:var(--text-muted)}.search-bar{display:flex;align-items:center;gap:7px;background:var(--bg);border:1px solid var(--border);border-radius:var(--radius-xl);padding:6px 12px;transition:border-color .15s,box-shadow .15s;min-width:220px;flex:1 1;max-width:340px}.search-bar:focus-within{border-color:var(--blue);box-shadow:0 0 0 3px rgba(0,163,225,.1);background:white}.search-bar svg{color:var(--text-muted);flex-shrink:0}.search-bar input{border:none;background:transparent;outline:none;font-family:Montserrat,sans-serif;font-size:12px;color:var(--text);width:100%}.search-bar input::placeholder{color:var(--text-muted)}.ticket-table{width:100%;border-collapse:collapse}.ticket-table th{text-align:left;padding:10px 16px;font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.07em;color:var(--text-muted);border-bottom:1px solid var(--border);background:var(--bg-secondary);white-space:nowrap;-webkit-user-select:none;-moz-user-select:none;user-select:none}.ticket-table th.sortable{cursor:pointer}.ticket-table th.sortable:hover{color:var(--charcoal)}.ticket-table td{padding:11px 16px;font-size:13px;border-bottom:1px solid rgba(0,0,0,.04);vertical-align:middle}.ticket-table tr:last-child td{border-bottom:none}.ticket-table tr:hover td{background:rgba(0,163,225,.025);cursor:pointer}.ticket-subject{font-weight:500;color:var(--charcoal)}.ticket-sub{font-size:11px;color:var(--text-muted);margin-top:2px}.ticket-id{font-size:11px;color:var(--text-light);font-weight:600;font-family:ui-monospace,monospace}.sort-icon{margin-left:3px;opacity:.5}.empty-state{padding:48px 24px;text-align:center;color:var(--text-muted)}.empty-state-icon{width:48px;height:48px;border-radius:50%;background:var(--bg);display:flex;align-items:center;justify-content:center;margin:0 auto 16px;color:var(--text-muted)}.empty-state h3{font-size:15px;font-weight:500;color:var(--charcoal);margin-bottom:4px}.empty-state p{font-size:13px}.empty-state a{color:var(--blue);text-decoration:none}.empty-state a:hover{text-decoration:underline}.ticket-detail-header{background:white;border-bottom:1px solid var(--border);padding:20px 24px;position:relative}.addin-panel{background:white;border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);overflow:hidden}.addin-panel-header{align-items:center;gap:7px;padding:11px 16px;font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.09em;color:var(--text-muted)}.addin-panel-header,.addin-tabs{display:flex;border-bottom:1px solid var(--border)}.addin-tabs{flex-wrap:wrap;background:var(--bg)}.addin-tab{flex:1 1 auto;min-width:78px;display:flex;align-items:center;justify-content:center;gap:5px;padding:8px 6px;font-size:11px;font-weight:500;color:var(--text-muted);background:none;border:none;border-bottom:2px solid transparent;cursor:pointer;transition:color .12s;white-space:nowrap}.addin-tab:hover{color:var(--text)}.addin-tab.active{color:var(--blue);border-bottom-color:var(--blue);background:white;font-weight:700}.addin-content{font-size:13px}.breadcrumb{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--text-muted);margin-bottom:14px}.breadcrumb a{color:var(--text-muted);text-decoration:none}.breadcrumb a:hover{color:var(--blue)}.breadcrumb-sep{opacity:.4}.breadcrumb-current,.ticket-detail-subject{color:var(--charcoal);font-weight:500}.ticket-detail-subject{font-size:18px;letter-spacing:-.2px;margin-bottom:8px}.ticket-detail-meta{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.ticket-detail-meta-item{font-size:12px;color:var(--text-muted);display:flex;align-items:center;gap:4px}.detail-layout{display:grid;grid-template-columns:1fr 320px;grid-gap:16px;gap:16px;padding:16px;align-items:start}.conversation-card{background:white;border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);overflow:hidden}.conversation{display:flex;flex-direction:column}.conv-item{display:flex;gap:12px;padding:16px 20px;border-bottom:1px solid rgba(0,0,0,.05);transition:background .1s}.conv-item:last-of-type{border-bottom:none}.conv-item:hover{background:rgba(0,0,0,.012)}.conv-item.is-note{background:rgba(180,83,9,.03);border-left:3px solid var(--warning)}.conv-item.is-note:hover{background:rgba(180,83,9,.05)}.conv-avatar{width:32px;height:32px;border-radius:50%;background:var(--charcoal);color:white;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:600;flex-shrink:0;margin-top:2px;letter-spacing:.02em}.conv-avatar.is-agent{background:var(--blue-muted);color:var(--blue);border:1px solid rgba(0,163,225,.2)}.conv-avatar.is-you{background:rgba(0,163,225,.12);color:var(--blue-dark);border:1px solid rgba(0,163,225,.2)}.conv-body{flex:1 1;min-width:0}.conv-header{display:flex;align-items:baseline;gap:8px;margin-bottom:8px;flex-wrap:wrap}.conv-author{font-size:13px;font-weight:600;color:var(--charcoal)}.conv-time{font-size:11px;color:var(--text-muted)}.conv-note-badge{font-size:9px;font-weight:700;text-transform:uppercase;letter-spacing:.07em;color:var(--warning);background:rgba(180,83,9,.1);padding:2px 6px;border-radius:3px}.conv-text{font-size:13px;line-height:1.7;color:var(--text);word-break:break-word}.conv-text p{margin-bottom:8px}.conv-text p:last-child{margin-bottom:0}.conv-text b,.conv-text strong{font-weight:600}.conv-text code{background:rgba(0,0,0,.06);border-radius:3px;padding:1px 5px;font-family:ui-monospace,monospace;font-size:12px}.conv-text ul{padding-left:20px}.conv-attachments{display:flex;flex-wrap:wrap;gap:6px;margin-top:10px}.conv-attachment{display:inline-flex;align-items:center;gap:4px;padding:3px 8px;border-radius:var(--radius-sm);background:var(--blue-muted);border:1px solid rgba(0,163,225,.15);font-size:11px;color:var(--blue);font-weight:500}.conv-attachment-image{display:block;max-width:260px;max-height:220px;border-radius:var(--radius-sm);border:1px solid var(--border);object-fit:contain}.ticket-props{background:white;border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);overflow:hidden}.ticket-props-header{padding:12px 16px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between}.ticket-props-title{font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.09em;color:var(--text-muted)}.prop-row{padding:10px 16px;border-bottom:1px solid rgba(0,0,0,.04)}.prop-row:last-child{border-bottom:none}.prop-key{font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.07em;color:var(--text-muted);margin-bottom:4px}.prop-val{font-size:13px;font-weight:500;color:var(--charcoal)}.composer{background:white;border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);overflow:hidden;transition:border-color .15s,box-shadow .15s}.composer:focus-within{border-color:rgba(0,163,225,.5);box-shadow:0 0 0 3px rgba(0,163,225,.08)}.composer-tabs{display:flex;border-bottom:1px solid var(--border);background:var(--bg-secondary)}.composer-tab{padding:9px 18px;font-size:12px;font-weight:500;color:var(--text-muted);cursor:pointer;background:transparent;font-family:Montserrat,sans-serif;border:none;border-bottom:2px solid transparent;margin-bottom:-1px;transition:all .15s;display:flex;align-items:center;gap:6px}.composer-tab:hover{color:var(--charcoal)}.composer-tab.active{color:var(--blue);border-bottom-color:var(--blue);background:white;font-weight:600}.composer-tab.tab-note.active{color:var(--warning);border-bottom-color:var(--warning)}.composer-note-banner{padding:7px 14px;background:rgba(180,83,9,.05);border-bottom:1px solid rgba(180,83,9,.15);font-size:11px;color:var(--warning);font-weight:500;display:flex;align-items:center;gap:6px}.reply-box{border:1px solid var(--border);border-radius:var(--radius-lg);background:white;overflow:hidden;transition:border-color .15s,box-shadow .15s;box-shadow:var(--shadow-sm)}.reply-box:focus-within{border-color:rgba(0,163,225,.5);box-shadow:0 0 0 3px rgba(0,163,225,.08)}.reply-toolbar{gap:2px;padding:6px 10px;border-bottom:1px solid var(--border);background:var(--bg-secondary)}.fmt-btn,.reply-toolbar{display:flex;align-items:center}.fmt-btn{border:none;background:none;cursor:pointer;min-width:28px;height:28px;padding:0 5px;border-radius:var(--radius-sm);font-family:Montserrat,sans-serif;font-size:12px;font-weight:700;color:var(--text-muted);justify-content:center;transition:background .12s,color .12s;flex-shrink:0}.fmt-btn:hover{background:var(--border);color:var(--charcoal)}.fmt-divider{width:1px;height:18px;background:var(--border);margin:0 4px;flex-shrink:0}.reply-editor{padding:12px 14px;min-height:100px;outline:none;font-family:Montserrat,sans-serif;font-size:13px;line-height:1.7;color:var(--text)}.reply-editor:empty:before{content:attr(data-placeholder);color:var(--text-muted);pointer-events:none;display:block}.reply-editor b,.reply-editor strong{font-weight:700}.reply-editor em,.reply-editor i{font-style:italic}.reply-editor u{text-decoration:underline}.reply-editor ul{padding-left:20px}.reply-editor code{background:rgba(0,0,0,.06);border-radius:3px;padding:1px 5px;font-family:ui-monospace,monospace;font-size:12px}.attach-list{display:flex;flex-wrap:wrap;gap:6px;padding:0 14px}.attach-list:not(:empty){padding-bottom:8px}.attach-chip{display:inline-flex;align-items:center;gap:5px;padding:4px 8px;border-radius:var(--radius-sm);background:var(--bg);border:1px solid var(--border);font-size:11px;font-weight:500;color:var(--text-muted);max-width:220px}.attach-chip-name{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.attach-chip button{border:none;background:none;cursor:pointer;color:var(--text-muted);font-size:11px;padding:0;line-height:1;flex-shrink:0}.attach-chip button:hover{color:var(--error)}.reply-footer{display:flex;align-items:center;justify-content:space-between;padding:8px 10px 10px;border-top:1px solid var(--border);gap:10px}.attach-label{display:inline-flex;align-items:center;gap:6px;padding:6px 12px;border-radius:var(--radius-xl);border:1px solid var(--border);background:white;font-family:Montserrat,sans-serif;font-size:10px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--text-muted);cursor:pointer;transition:all .15s}.attach-label:hover{border-color:var(--blue);color:var(--blue)}.status-editor{display:none;padding-top:8px}.status-editor.show{display:block}.status-change-btn{border:none;background:none;cursor:pointer;font-family:Montserrat,sans-serif;font-size:11px;font-weight:600;color:var(--blue);padding:2px 5px;border-radius:var(--radius-sm);transition:background .12s;letter-spacing:.02em}.status-change-btn:hover{background:var(--blue-muted)}.form-group{margin-bottom:20px}.form-label{display:block;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.07em;color:var(--charcoal);margin-bottom:7px}.form-label span{color:var(--blue);margin-left:2px}.form-input,.form-select,.form-textarea{width:100%;padding:9px 13px;background:white;border:1px solid var(--border);border-radius:var(--radius-md);font-family:Montserrat,sans-serif;font-size:13px;color:var(--text);transition:all .15s;outline:none}.form-input:focus,.form-select:focus,.form-textarea:focus{border-color:var(--blue);box-shadow:0 0 0 3px rgba(0,163,225,.1)}.form-textarea{resize:vertical;min-height:120px;line-height:1.6}.no-time-icon::-webkit-calendar-picker-indicator{display:none}.no-time-icon{padding-right:8px}.form-select{-webkit-appearance:none;-moz-appearance:none;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath fill='%2368737d' d='M6 8L0 0h12z'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 13px center}.upload-zone{border:2px dashed var(--light-gray);border-radius:var(--radius-md);padding:28px;text-align:center;cursor:pointer;transition:all .15s}.upload-zone:hover{border-color:var(--blue);background:rgba(0,163,225,.02)}.upload-icon{font-size:28px;margin-bottom:8px}.upload-text{font-size:12px;color:var(--text-muted)}.upload-text strong{color:var(--blue)}.form-actions{display:flex;gap:12px;align-items:center;margin-top:28px}.type-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(210px,1fr));grid-gap:14px;gap:14px;margin-bottom:24px}.type-card{background:white;border:1px solid var(--border);border-radius:var(--radius-lg);padding:22px 18px;cursor:pointer;transition:all .18s;box-shadow:var(--shadow-sm);text-decoration:none;display:block}.type-card:hover{border-color:rgba(0,163,225,.4);box-shadow:0 0 0 3px rgba(0,163,225,.07),var(--shadow-md);transform:translateY(-1px)}.type-icon{width:44px;height:44px;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;font-size:22px;margin-bottom:12px;background:var(--bg)}.type-card h3{font-size:14px;font-weight:600;color:var(--charcoal);margin-bottom:4px}.type-card p{font-size:12px;color:var(--text-muted);line-height:1.5}.type-card.selected{border:2px solid var(--blue);background:var(--blue-muted);padding:21px 17px}.wizard-steps{gap:10px;margin-bottom:26px}.wizard-step,.wizard-steps{display:flex;align-items:center}.wizard-step{gap:6px;font-size:11px;font-weight:700;color:var(--text-light);white-space:nowrap}.wizard-step.current,.wizard-step.done{color:var(--charcoal)}.wizard-step-circle{width:18px;height:18px;border-radius:50%;background:var(--border);color:var(--text-muted);display:flex;align-items:center;justify-content:center;font-size:10px;flex-shrink:0}.wizard-step.current .wizard-step-circle{background:var(--charcoal);color:#fff}.wizard-step.done .wizard-step-circle{background:var(--blue);color:#fff}.wizard-step-divider{flex:1 1;height:1px;background:var(--border)}.wizard-card{background:white;border:1px solid var(--border);border-radius:12px;padding:28px}.wizard-review-block{background:var(--bg-secondary);border:1px solid var(--border);border-radius:8px;padding:16px 18px;margin-bottom:22px;display:flex;flex-direction:column;gap:12px}.wizard-review-label{font-size:9.5px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--text-light);margin-bottom:3px}.wizard-review-value{font-size:12.5px;font-weight:600;color:var(--charcoal)}.wizard-review-value.pre{font-size:12px;font-weight:400;color:var(--text-muted);white-space:pre-wrap;line-height:1.5}.admin-hub-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));grid-gap:14px;gap:14px}.admin-hub-card{background:white;border:1px solid var(--border);border-radius:var(--radius-lg);padding:18px;box-shadow:var(--shadow-sm);display:flex;justify-content:space-between;align-items:flex-start;gap:10px;text-decoration:none;transition:all .15s}.admin-hub-card:hover{border-color:rgba(0,163,225,.4);box-shadow:0 0 0 3px rgba(0,163,225,.07),var(--shadow-md);transform:translateY(-1px)}.admin-hub-card-title{font-size:13.5px;font-weight:600;color:var(--charcoal);margin-bottom:4px}.admin-hub-card-desc{font-size:11.5px;color:var(--text-muted);line-height:1.4}.admin-hub-card-arrow{color:var(--text-light);flex-shrink:0}.type-card-folder{width:100%;text-align:left;font:inherit}.type-card-folder h3{display:flex;align-items:center;justify-content:space-between;gap:8px}.type-folder-chevron{color:var(--text-muted);transition:transform .18s;flex-shrink:0}.type-card-folder.open .type-folder-chevron{transform:rotate(180deg)}.type-card-folder.open{border-color:rgba(0,163,225,.4);box-shadow:0 0 0 3px rgba(0,163,225,.07),var(--shadow-md)}.folder-drawer{background:var(--bg);border:1px solid var(--border);border-radius:var(--radius-lg);padding:16px;margin-bottom:24px}.folder-drawer-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:14px}.folder-drawer-title{display:flex;align-items:center;gap:8px;font-size:14px;font-weight:600;color:var(--charcoal)}.folder-drawer-icon{font-size:18px}.folder-drawer .type-grid{margin-bottom:0}.type-card-child{border-left:3px solid var(--blue)}.ticket-table tr.row-selected td{background:rgba(0,163,225,.07)}.kb-article{font-size:14px;line-height:1.7;color:var(--text)}.kb-article h1,.kb-article h2,.kb-article h3{color:var(--charcoal);font-weight:600;margin:22px 0 8px;line-height:1.3}.kb-article h1{font-size:20px}.kb-article h2{font-size:17px}.kb-article h3{font-size:15px}.kb-article p{margin:0 0 12px}.kb-article ol,.kb-article ul{margin:0 0 12px;padding-left:22px}.kb-article li{margin:3px 0}.kb-article a{color:var(--blue)}.kb-article code{background:var(--bg);padding:1px 5px;border-radius:4px;font-size:13px}.kb-article pre{background:var(--bg);padding:12px 14px;border-radius:8px;overflow-x:auto}.kb-article pre code{background:none;padding:0}.kb-article blockquote{border-left:3px solid var(--border);margin:0 0 12px;padding:4px 14px;color:var(--text-muted)}.kb-article img{max-width:100%;border-radius:6px}.kb-article table{border-collapse:collapse;margin:0 0 12px}.kb-article td,.kb-article th{border:1px solid var(--border);padding:6px 10px;font-size:13px}.success-card{max-width:500px;margin:60px auto 0;text-align:center;padding:48px 40px;background:white;border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm)}.success-icon{width:64px;height:64px;border-radius:50%;background:var(--success-bg);color:var(--success);display:flex;align-items:center;justify-content:center;font-size:28px;margin:0 auto 24px}.success-card h2{font-size:22px;font-weight:300;margin-bottom:8px}.success-card p{font-size:13px;color:var(--text-muted);line-height:1.7;margin-bottom:8px}.ticket-ref{display:inline-block;padding:8px 20px;background:var(--bg);border-radius:var(--radius-md);font-size:14px;font-weight:600;color:var(--charcoal);margin:16px 0 28px;letter-spacing:.04em;font-family:ui-monospace,monospace}.admin-note{background:var(--blue-muted);border:1px solid rgba(0,163,225,.18);border-radius:var(--radius-md);padding:12px 16px;font-size:12px;color:#1565C0;margin-bottom:24px}.form-type-row td:first-child{width:36px}.drag-handle{color:var(--light-gray);cursor:-webkit-grab;cursor:grab;font-size:16px}.field-chips{display:flex;gap:6px;flex-wrap:wrap}.field-chip{padding:3px 8px;border-radius:999px;background:var(--bg);color:var(--text-muted);font-size:10px;font-weight:500}.modal-overlay{position:fixed;inset:0;background:rgba(39,46,53,.5);-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);display:flex;align-items:center;justify-content:center;z-index:200;opacity:0;pointer-events:none;transition:opacity .2s}.modal-overlay.open{opacity:1;pointer-events:all}.modal{background:white;border-radius:14px;padding:28px;width:580px;max-width:95vw;max-height:88vh;overflow-y:auto;box-shadow:var(--shadow-lg);transform:translateY(10px);transition:transform .22s ease-out}.modal-overlay.open .modal{transform:translateY(0)}.modal-header{margin-bottom:22px}.modal-header h3{font-size:16px;font-weight:500;color:var(--charcoal)}.modal-close{background:var(--bg);border:none;border-radius:var(--radius-sm);width:28px;height:28px;cursor:pointer;font-size:16px;display:flex;align-items:center;justify-content:center;color:var(--text-muted);transition:background .12s}.modal-close:hover{background:var(--border)}.modal-footer{display:flex;gap:10px;justify-content:flex-end;margin-top:22px}.modal-overlay{opacity:1;pointer-events:all}.modal-box{background:var(--white);border-radius:14px;width:100%;max-width:520px;max-height:88vh;overflow-y:auto;box-shadow:var(--shadow-lg)}.modal-header{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid var(--border)}.modal-title{font-size:15px;font-weight:500;color:var(--charcoal)}.fer-list{display:flex;flex-direction:column;gap:6px;margin-bottom:8px;min-height:4px}.fer{border:1px solid var(--border);border-radius:var(--radius-md);overflow:hidden;transition:border-color .15s}.fer:hover{border-color:rgba(0,163,225,.3)}.fer-main{display:flex;align-items:center;gap:8px;padding:8px 10px}.fer-handle{color:var(--light-gray);cursor:-webkit-grab;cursor:grab;font-size:14px;flex-shrink:0;line-height:1}.fer-label{flex:1 1;border:none;background:transparent;min-width:0;font-family:Montserrat,sans-serif;font-size:13px;font-weight:500;color:var(--text);outline:none}.fer-req{font-size:10px;color:var(--text-muted);flex-shrink:0;display:flex;align-items:center;gap:4px;cursor:pointer}.fer-req input{accent-color:var(--blue);cursor:pointer}.fer-type{border:1px solid var(--border);border-radius:var(--radius-sm);padding:4px 24px 4px 8px;font-size:11px;font-weight:500;font-family:Montserrat,sans-serif;color:var(--text);background:var(--bg);-webkit-appearance:none;-moz-appearance:none;appearance:none;cursor:pointer;flex-shrink:0;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='6' viewBox='0 0 10 6'%3E%3Cpath fill='%2368737d' d='M5 6L0 0h10z'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 8px center;transition:border-color .15s}.fer-type:focus{outline:none;border-color:var(--blue)}.fer-type[data-t=text],.fer-type[data-t=textarea]{border-color:#b0bec5;background-color:#f5f7f8}.fer-type[data-t=yesno]{border-color:#a5d6a7;background-color:#f1f8f1;color:#2E7D32}.fer-type[data-t=dropdown]{border-color:#90caf9;background-color:#e8f4fd;color:#1565C0}.fer-type[data-t=number]{border-color:#ce93d8;background-color:#faf0fc;color:#7B1FA2}.fer-type[data-t=date]{border-color:#80cbc4;background-color:#f0fafa;color:#00695C}.fer-type[data-t=file]{border-color:#ffcc80;background-color:#fff8ed;color:#E65100}.fer-remove{width:22px;height:22px;border-radius:50%;flex-shrink:0;background:transparent;border:none;color:var(--text-muted);cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:12px;transition:all .15s}.fer-remove:hover{background:var(--error-bg);color:var(--error)}.fer-opts{border-top:1px solid var(--border);padding:8px 10px 10px 34px;display:none;flex-wrap:wrap;gap:6px;align-items:center}.fer-opts.show{display:flex}.fer-opt{display:inline-flex;align-items:center;gap:5px;padding:3px 8px;border-radius:999px;background:rgba(0,163,225,.08);border:1px solid rgba(0,163,225,.2);font-weight:500}.fer-opt,.fer-opt button{font-size:11px;color:#1565C0}.fer-opt button{border:none;background:none;cursor:pointer;line-height:1;padding:0;opacity:.6}.fer-opt button:hover{opacity:1}.fer-opt-input{display:flex;align-items:center;gap:5px}.fer-opt-input input{border:1px dashed rgba(0,163,225,.4);border-radius:var(--radius-sm);padding:3px 8px;font-size:11px;font-family:inherit;background:transparent;color:var(--text);outline:none;width:110px}.fer-opt-input input:focus{border-color:var(--blue);border-style:solid}.fer-opt-input button{border:1px solid var(--blue);border-radius:var(--radius-sm);background:transparent;color:var(--blue);font-family:inherit;font-size:10px;font-weight:600;padding:3px 8px;cursor:pointer;letter-spacing:.04em}.fer-opt-input button:hover{background:rgba(0,163,225,.08)}.add-field-btn{width:100%;padding:9px;border-radius:var(--radius-md);border:1px dashed var(--border);background:transparent;font-family:Montserrat,sans-serif;font-size:12px;font-weight:500;color:var(--blue);cursor:pointer;transition:all .15s;display:block}.add-field-btn:hover{border-color:var(--blue);background:rgba(0,163,225,.03)}.add-field-form{border:1px solid rgba(0,163,225,.25);border-radius:var(--radius-md);padding:14px;margin-top:4px;background:rgba(0,163,225,.02);display:none}.add-field-form.show{display:block}.aff-row{display:flex;gap:8px;margin-bottom:10px}.aff-opts{margin-top:0;margin-bottom:10px;display:none}.aff-opts.show{display:block}.aff-opt-list{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:8px}.aff-opt{display:inline-flex;align-items:center;gap:5px;padding:3px 8px;border-radius:999px;background:rgba(0,163,225,.08);border:1px solid rgba(0,163,225,.2);font-weight:500}.aff-opt,.aff-opt button{font-size:11px;color:#1565C0}.aff-opt button{border:none;background:none;cursor:pointer;line-height:1;padding:0;opacity:.6}.aff-actions{display:flex;gap:8px;margin-top:4px}.toast{position:fixed;bottom:28px;left:50%;transform:translateX(-50%) translateY(14px);background:var(--charcoal);color:white;padding:10px 20px;border-radius:999px;font-size:12px;font-weight:500;box-shadow:var(--shadow-lg);opacity:0;transition:opacity .2s,transform .2s;z-index:9999;pointer-events:none;white-space:nowrap}.toast.show{opacity:1;transform:translateX(-50%) translateY(0)}.dropdown-header{padding:12px 16px 10px;border-bottom:1px solid var(--border)}.dropdown-header .dh-name{font-size:13px;font-weight:600;color:var(--text)}.dropdown-header .dh-email{font-size:11px;color:var(--text-muted);margin-top:1px}.dropdown-item{padding:9px 16px;display:flex;align-items:center;gap:10px;font-size:13px;color:var(--text);cursor:pointer;transition:background .1s;border:none;background:transparent;font-family:Montserrat,sans-serif;width:100%;text-align:left}.dropdown-item:hover{background:var(--bg)}.dropdown-item .di-icon{font-size:14px;width:20px;text-align:center;flex-shrink:0}.dropdown-item .di-label{flex:1 1}.dropdown-divider{height:1px;background:var(--border)}.dropdown-item.signout{color:var(--error)}.dropdown-item.signout:hover{background:var(--error-bg)}.toggle-track{width:32px;height:17px;border-radius:999px;background:var(--border);position:relative;transition:background .2s;flex-shrink:0;margin-left:auto}.toggle-track:after{content:"";position:absolute;width:11px;height:11px;border-radius:50%;background:white;top:3px;left:3px;transition:transform .2s;box-shadow:0 1px 3px rgba(0,0,0,.2)}.toggle-track.on{background:var(--blue)}.toggle-track.on:after{transform:translateX(15px)}.login-screen{display:flex;align-items:center;justify-content:center;min-height:100vh;background:linear-gradient(135deg,#f4f5f7,#e8edf1);position:relative}.login-screen:before{content:"";position:absolute;width:500px;height:500px;background:radial-gradient(circle,rgba(0,163,225,.07) 0,transparent 70%);top:50%;left:50%;transform:translate(-50%,-50%);pointer-events:none}.login-card{background:white;border:1px solid var(--border);border-radius:16px;padding:48px 52px;width:420px;box-shadow:var(--shadow-lg);text-align:center;position:relative;z-index:1}.login-card img{height:36px;width:auto;margin-bottom:32px}.login-card h1{font-size:22px;font-weight:300;letter-spacing:-.3px;color:var(--charcoal);margin-bottom:6px}.login-card p{font-size:13px;color:var(--text-muted);margin-bottom:36px}.btn-okta{display:flex;align-items:center;justify-content:center;gap:10px;width:100%;padding:13px 24px;background:var(--charcoal);color:white;border:none;border-radius:var(--radius-xl);font-family:Montserrat,sans-serif;font-size:12px;font-weight:600;letter-spacing:.08em;text-transform:uppercase;cursor:pointer;transition:all .18s;box-shadow:0 3px 12px rgba(51,63,72,.25)}.btn-okta:hover{background:var(--charcoal-dark);box-shadow:0 5px 18px rgba(51,63,72,.3);transform:translateY(-1px)}.login-footer{margin-top:28px;font-size:11px;color:#9ba8b4}[data-theme=dark]{--bg:#1a1f24;--bg-secondary:#1e252c;--white:#242a31;--border:#6e7985;--text:#e2e8f0;--text-muted:#8f9caa;--text-light:#8a97ab;--light-gray:#3a444c;--status-new:#5ea3f5;--status-new-bg:rgba(25,118,210,0.15);--status-open:#ff8a3d;--status-open-bg:rgba(194,64,12,0.15);--status-pending:#ffcc4d;--status-pending-bg:rgba(180,83,9,0.15);--status-hold:#b794f6;--status-hold-bg:rgba(124,58,237,0.15);--status-solved:#4ade80;--status-solved-bg:rgba(22,101,52,0.2);--status-closed:#a3acb5;--status-closed-bg:rgba(75,85,99,0.2);--priority-urgent:#f87171;--priority-urgent-bg:rgba(185,28,28,0.15);--priority-high:#ff8a3d;--priority-high-bg:rgba(194,64,12,0.15);--priority-normal:#5ea3f5;--priority-normal-bg:rgba(25,118,210,0.15);--priority-low:#a3acb5;--priority-low-bg:rgba(75,85,99,0.2);--success:#4ade80;--success-bg:rgba(22,101,52,0.18);--warning:#ffcc4d;--warning-bg:rgba(180,83,9,0.18);--error:#f87171;--error-bg:rgba(185,28,28,0.18);--info-bg:rgba(25,118,210,0.15);--blue-muted:rgba(0,163,225,0.12);--shadow-sm:0 1px 3px rgba(0,0,0,0.3);--shadow-md:0 4px 12px rgba(0,0,0,0.35);--shadow-lg:0 8px 32px rgba(0,0,0,0.45)}[data-theme=dark] .card,[data-theme=dark] .stat-card,[data-theme=dark] .type-card{background:#1e252c;border-color:var(--border)}[data-theme=dark] .modal{background:#242a31}[data-theme=dark] .modal-close{background:#2d3540;color:var(--text)}[data-theme=dark] .ticket-toolbar{background:#1e252c;border-color:var(--border)}[data-theme=dark] .ticket-table th{background:#1a1f24;color:var(--text-muted);border-color:var(--border)}[data-theme=dark] .ticket-table td{border-color:rgba(255,255,255,.04)}[data-theme=dark] .ticket-table tr:hover td{background:rgba(255,255,255,.03)}[data-theme=dark] .reply-box{background:#1e252c}[data-theme=dark] .reply-toolbar{background:#242a31;border-color:var(--border)}[data-theme=dark] .attach-chip{background:#2d3540;border-color:var(--border)}[data-theme=dark] .attach-label{background:transparent;border-color:var(--blue);color:var(--blue)}[data-theme=dark] .reply-footer{border-color:var(--border)}[data-theme=dark] .form-input,[data-theme=dark] .form-select,[data-theme=dark] .form-textarea{background:#1e252c;border-color:var(--border);color:var(--text)}[data-theme=dark] .upload-zone{border-color:#3a444c}[data-theme=dark] .btn-secondary{background:#1e252c;color:var(--text);border-color:var(--border)}[data-theme=dark] .btn-secondary:hover{background:#2d3540}[data-theme=dark] .login-screen{background:linear-gradient(135deg,#1a1f24,#1e252c)}[data-theme=dark] .login-card{background:#1e252c;border-color:var(--border)}[data-theme=dark] .dropdown-item{color:var(--text)}[data-theme=dark] .dropdown-item:hover{background:#2d3540}[data-theme=dark] .dropdown-item.signout:hover{background:rgba(185,28,28,.12)}[data-theme=dark] .dropdown-divider{background:var(--border)}[data-theme=dark] .sidebar-user-menu,[data-theme=dark] .topnav-user-menu{background:#1e252c;border-color:var(--border)}[data-theme=dark] .dropdown-header{border-color:var(--border)}[data-theme=dark] .admin-note{background:rgba(0,163,225,.08);border-color:rgba(0,163,225,.2)}[data-theme=dark] .field-chip{background:#2d3540}[data-theme=dark] .filter-tab.active{background:var(--blue)}[data-theme=dark] .filter-tab:hover{background:rgba(255,255,255,.06)}[data-theme=dark] .search-bar{background:#1e252c;border-color:var(--border)}[data-theme=dark] .search-bar:focus-within{background:#242a31}[data-theme=dark] .conversation-card{background:#1e252c;border-color:var(--border)}[data-theme=dark] .conv-item:hover{background:rgba(255,255,255,.02)}[data-theme=dark] .conv-item.is-note{background:rgba(180,83,9,.06)}[data-theme=dark] .ticket-props{background:#1e252c;border-color:var(--border)}[data-theme=dark] .ticket-props-header{border-color:var(--border)}[data-theme=dark] .prop-row{border-color:rgba(255,255,255,.04)}[data-theme=dark] .addin-panel{background:#1e252c;border-color:var(--border)}[data-theme=dark] .addin-tab.active,[data-theme=dark] .ticket-detail-header{background:#1e252c}[data-theme=dark] .composer{background:#1e252c;border-color:var(--border)}[data-theme=dark] .composer-tabs{background:#242a31;border-color:var(--border)}[data-theme=dark] .composer-tab.active{background:#1e252c}[data-theme=dark] .reply-editor{color:var(--text)}[data-theme=dark] .reply-editor code{background:rgba(255,255,255,.08)}[data-theme=dark] .fer{border-color:var(--border)}[data-theme=dark] .fer:hover{border-color:rgba(0,163,225,.4)}[data-theme=dark] .fer-label{color:var(--text)}[data-theme=dark] .fer-type{background-color:#2d3540;border-color:var(--border);color:var(--text)}[data-theme=dark] .fer-type[data-t=yesno]{background-color:rgba(76,175,80,.12);border-color:rgba(76,175,80,.3);color:#81C784}[data-theme=dark] .fer-type[data-t=dropdown]{background-color:rgba(66,165,245,.12);border-color:rgba(66,165,245,.3);color:#90CAF9}[data-theme=dark] .fer-type[data-t=number]{background-color:rgba(206,147,216,.12);border-color:rgba(206,147,216,.3);color:#CE93D8}[data-theme=dark] .fer-type[data-t=date]{background-color:rgba(128,203,196,.12);border-color:rgba(128,203,196,.3);color:#80CBC4}[data-theme=dark] .fer-type[data-t=file]{background-color:rgba(255,204,128,.12);border-color:rgba(255,204,128,.3);color:#FFCC80}[data-theme=dark] .fer-opts{border-color:var(--border)}[data-theme=dark] .add-field-btn{border-color:var(--border);color:var(--blue)}[data-theme=dark] .add-field-form{border-color:rgba(0,163,225,.2);background:rgba(0,163,225,.04)}[data-theme=dark] .aff-opt,[data-theme=dark] .aff-opt button,[data-theme=dark] .fer-opt,[data-theme=dark] .fer-opt button{color:#90CAF9}[data-theme=dark] .fer-opt-input input{border-color:rgba(144,202,249,.4);color:var(--text)}[data-theme=dark] .fer-opt-input button{border-color:#90CAF9;color:#90CAF9}[data-theme=dark] .breadcrumb-current,[data-theme=dark] .conv-author,[data-theme=dark] .form-label,[data-theme=dark] .modal-header h3,[data-theme=dark] .page-header h1,[data-theme=dark] .prop-val,[data-theme=dark] .section-title,[data-theme=dark] .stat-value,[data-theme=dark] .ticket-detail-subject,[data-theme=dark] .ticket-subject,[data-theme=dark] .type-card h3{color:var(--text)}.portal-page{display:flex;flex-direction:column;min-height:100vh;background:var(--bg)}.portal-header{background:white;border-bottom:1px solid var(--border);padding:0 clamp(20px,3vw,48px);height:56px;display:flex;align-items:center;justify-content:space-between;flex-shrink:0;position:-webkit-sticky;position:sticky;top:0;z-index:50;box-shadow:var(--shadow-sm)}.portal-header-logo{display:flex;align-items:center;gap:12px;text-decoration:none}.portal-header-label{font-size:13px;font-weight:600;color:var(--text-muted);letter-spacing:.02em;border-left:1px solid var(--border);padding-left:12px}.portal-header-right{display:flex;align-items:center;gap:12px}.portal-user-wrap{position:relative}.portal-user-btn{display:flex;align-items:center;gap:8px;background:none;border:none;cursor:pointer;padding:5px 10px;border-radius:var(--radius-md);font-family:Montserrat,sans-serif;transition:background .15s;color:var(--text)}.portal-user-btn:hover{background:var(--bg)}.portal-avatar{width:28px;height:28px;border-radius:50%;background:var(--blue-muted);border:1px solid rgba(0,163,225,.25);color:var(--blue);display:flex;align-items:center;justify-content:center;font-size:10px;font-weight:700;flex-shrink:0}.portal-user-name{font-size:13px;font-weight:500;color:var(--text)}.portal-menu-backdrop{position:fixed;inset:0;z-index:99}.portal-menu{position:absolute;top:calc(100% + 6px);right:0;z-index:100;background:white;border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);min-width:200px;overflow:hidden}.portal-menu-header{padding:12px 14px;background:var(--bg)}.portal-menu-name{font-size:13px;font-weight:600;color:var(--charcoal)}.portal-menu-email{font-size:11px;color:var(--text-muted);margin-top:2px}.portal-menu-divider{height:1px;background:var(--border)}.portal-menu-item{display:block;width:100%;padding:10px 14px;text-align:left;background:none;border:none;font-family:Montserrat,sans-serif;font-size:13px;color:var(--text);cursor:pointer;transition:background .12s}.portal-menu-item:hover{background:var(--bg)}.portal-content{padding:clamp(24px,3vw,48px) clamp(20px,3vw,48px);max-width:1100px;width:100%;margin:0 auto}.portal-greeting{margin:calc(-1 * clamp(24px, 3vw, 48px)) calc(-1 * clamp(20px, 3vw, 48px)) 28px;padding:44px 40px;background:var(--charcoal);text-align:center}.portal-greeting h1{font-size:clamp(22px,2.2vw,30px);font-weight:300;color:#fff;letter-spacing:-.5px;margin-bottom:8px}.portal-greeting p{font-size:14px;color:rgba(255,255,255,.65);margin:0}[data-theme=dark] .portal-header,[data-theme=dark] .portal-menu{background:#1e252c}[data-theme=dark] .portal-menu-header{background:#242a31}[data-theme=dark] .portal-menu-name,[data-theme=dark] .portal-user-name{color:var(--text)}[data-theme=dark] .portal-menu-item:hover,[data-theme=dark] .portal-user-btn:hover{background:#242a31}.fb-page{display:flex;flex-direction:column;height:100%;overflow:hidden}.fb-topbar{gap:16px;padding:12px 20px;border-bottom:1px solid var(--border);background:white;flex-shrink:0}.fb-back,.fb-topbar{display:flex;align-items:center}.fb-back{gap:4px;color:var(--text-muted);text-decoration:none;font-size:13px;font-weight:500;white-space:nowrap;transition:color .15s}.fb-back:hover{color:var(--charcoal)}.fb-meta{flex:1 1;min-width:0}.fb-icon-input{font-size:22px;width:38px;text-align:center;cursor:pointer;padding:0;line-height:1}.fb-icon-input,.fb-name-input{border:none;background:transparent;outline:none}.fb-name-input{flex:1 1;font-size:17px;font-weight:600;color:var(--charcoal);font-family:Montserrat,sans-serif;padding:2px 4px;border-radius:var(--radius-sm);transition:background .15s;min-width:200px}.fb-name-input:focus{background:var(--bg)}.fb-name-input.fb-name-error{background:var(--error-bg);color:var(--error)}.fb-name-input::placeholder{color:var(--text-light);font-weight:400}.fb-desc-input{border:none;outline:none;font-size:12px;color:var(--text-muted);font-family:Montserrat,sans-serif;background:transparent;padding:1px 4px;margin-top:2px;display:block;width:100%;border-radius:var(--radius-sm);transition:background .15s}.fb-desc-input:focus{background:var(--bg)}.fb-desc-input::placeholder{color:var(--text-light)}.fb-visibility-bar{display:flex;align-items:center;gap:10px;padding:8px 20px;background:var(--bg-secondary);border-bottom:1px solid var(--border);flex-shrink:0;flex-wrap:wrap}.fb-visibility-label{display:flex;align-items:center;gap:5px;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--text-muted);white-space:nowrap}.fb-visibility-groups{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.fb-vis-chip{display:flex;align-items:center;gap:4px;padding:3px 10px;border:1px solid var(--border);border-radius:999px;font-size:12px;font-weight:500;font-family:inherit;color:var(--text-muted);background:var(--white);cursor:pointer;transition:background .12s,border-color .12s,color .12s}.fb-vis-chip.active,.fb-vis-chip:hover{border-color:var(--blue);color:var(--blue)}.fb-vis-chip.active{background:var(--blue-muted)}.fb-vis-default{font-size:12px;color:var(--text-light);font-style:italic}.fb-layout{display:grid;grid-template-columns:172px 1fr 272px;flex:1 1;overflow:hidden}.fb-palette{border-right:1px solid var(--border);padding:14px 10px;overflow-y:auto;background:white}.fb-palette-label{font-size:9px;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:var(--text-muted);margin-bottom:10px;padding-left:4px}.fb-type-btn{display:flex;align-items:center;gap:8px;width:100%;padding:8px 10px;margin-bottom:3px;border:1px solid var(--border);border-radius:var(--radius-md);background:white;font-family:Montserrat,sans-serif;font-size:12px;font-weight:500;color:var(--text);cursor:pointer;text-align:left;transition:all .15s}.fb-type-btn:hover{border-color:var(--blue);background:var(--blue-muted);color:var(--blue)}.fb-type-btn svg{flex-shrink:0;opacity:.65}.fb-canvas{display:flex;flex-direction:column;background:var(--bg);overflow-y:auto}.fb-canvas-header{padding:14px 20px 12px;font-size:13px;font-weight:600;color:var(--charcoal);border-bottom:1px solid var(--border);background:white;flex-shrink:0}.fb-field-list{padding:12px 20px;display:flex;flex-direction:column;gap:5px;flex:1 1}.fb-canvas-empty{text-align:center;padding:40px 20px;font-size:13px;color:var(--text-muted)}.fb-field-row{display:flex;align-items:center;gap:10px;background:white;border:1px solid var(--border);border-radius:var(--radius-md);padding:10px 12px;cursor:pointer;transition:border-color .15s,box-shadow .15s;-webkit-user-select:none;-moz-user-select:none;user-select:none}.fb-field-row:hover{border-color:rgba(0,163,225,.35)}.fb-field-row.selected{border-color:var(--blue);box-shadow:0 0 0 2px rgba(0,163,225,.12)}.fb-field-drag{color:var(--light-gray);cursor:-webkit-grab;cursor:grab;font-size:14px;flex-shrink:0;line-height:1}.fb-field-info{flex:1 1;min-width:0}.fb-field-name{font-size:13px;font-weight:500;color:var(--charcoal);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.fb-field-req{color:var(--blue)}.fb-field-meta{font-size:11px;color:var(--text-muted);margin-top:2px;display:flex;gap:6px;align-items:center}.fb-conditional-badge{display:inline-block;padding:1px 6px;border-radius:999px;background:#f0f4f9;border:1px solid #d0d9e4;font-size:10px;color:var(--text-muted);font-weight:500}.fb-field-delete{width:28px;height:28px;border:none;background:transparent;border-radius:var(--radius-sm);cursor:pointer;color:var(--text-muted);display:flex;align-items:center;justify-content:center;opacity:0;transition:opacity .15s,background .15s,color .15s;flex-shrink:0}.fb-field-row:hover .fb-field-delete{opacity:1}.fb-field-delete:hover{background:var(--error-bg);color:var(--error)}.fb-editor{border-left:1px solid var(--border);background:white;display:flex;flex-direction:column;overflow-y:auto}.fb-editor-header{padding:14px 16px 12px;border-bottom:1px solid var(--border);font-size:13px;font-weight:600;color:var(--charcoal);flex-shrink:0}.fb-editor-empty{flex:1 1;display:flex;align-items:center;justify-content:center;font-size:13px;color:var(--text-muted);padding:40px 24px;text-align:center}.fb-field-editor{padding:16px}.fb-editor-section{margin-bottom:20px}.fb-editor-label{display:block;font-size:10px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--text-muted);margin-bottom:6px}.fb-editor-toggle{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--text);cursor:pointer;-webkit-user-select:none;-moz-user-select:none;user-select:none}.fb-editor-toggle input{accent-color:var(--blue)}.fb-options-list{margin-bottom:8px;display:flex;flex-direction:column;gap:4px}.fb-option-row{display:flex;align-items:center;justify-content:space-between;padding:6px 10px;border-radius:var(--radius-sm);background:var(--bg);font-size:12px;color:var(--text)}.fb-option-row button{border:none;background:none;cursor:pointer;color:var(--text-muted);font-size:11px;line-height:1;padding:0;transition:color .15s}.fb-option-row button:hover{color:var(--error)}.fb-option-drag{color:var(--light-gray);cursor:-webkit-grab;cursor:grab;font-size:14px;flex-shrink:0;line-height:1}.fb-option-add{display:flex;gap:6px;align-items:center}.fb-option-add .form-input{flex:1 1}.fb-add-condition{display:block;width:100%;padding:7px 12px;border:1px dashed var(--border);border-radius:var(--radius-md);background:none;font-family:Montserrat,sans-serif;font-size:12px;color:var(--blue);cursor:pointer;text-align:left;transition:all .15s}.fb-add-condition:hover{border-color:var(--blue);background:var(--blue-muted)}.fb-condition-block{padding:12px;border:1px solid var(--border);border-radius:var(--radius-md);background:var(--bg);display:flex;flex-direction:column;gap:0}.fb-condition-block .form-input{margin-bottom:6px}.fb-condition-block .form-input:last-of-type{margin-bottom:0}[data-theme=dark] .fb-visibility-bar{background:#1a1f26}[data-theme=dark] .fb-vis-chip{background:#242a31;border-color:rgba(255,255,255,.1);color:var(--text-muted)}[data-theme=dark] .fb-vis-chip.active{background:rgba(0,163,225,.15);border-color:var(--blue)}[data-theme=dark] .fb-canvas-header,[data-theme=dark] .fb-editor,[data-theme=dark] .fb-field-row,[data-theme=dark] .fb-palette,[data-theme=dark] .fb-topbar{background:#1e2530}[data-theme=dark] .fb-canvas-header,[data-theme=dark] .fb-field-name{color:var(--text)}[data-theme=dark] .fb-type-btn{background:#242a31;color:var(--text)}[data-theme=dark] .fb-type-btn:hover{background:rgba(0,163,225,.12);color:var(--blue)}[data-theme=dark] .fb-condition-block{background:#242a31}[data-theme=dark] .fb-desc-input,[data-theme=dark] .fb-name-input{color:var(--text)}[data-theme=dark] .fb-desc-input:focus,[data-theme=dark] .fb-name-input:focus,[data-theme=dark] .fb-option-row{background:#242a31}[data-theme=dark] .fb-canvas{background:#161b22}.auto-page{display:flex;flex-direction:column;height:100%;overflow:hidden}.auto-topbar{gap:16px;padding:12px 20px;border-bottom:1px solid var(--border);background:white}.auto-active-wrap,.auto-topbar{display:flex;align-items:center;flex-shrink:0}.auto-active-wrap{gap:7px}.auto-toggle-switch{width:36px;height:20px;border-radius:999px;background:var(--border);border:none;cursor:pointer;position:relative;transition:background .2s;flex-shrink:0}.auto-toggle-switch:after{content:"";position:absolute;top:2px;left:2px;width:16px;height:16px;border-radius:50%;background:white;transition:transform .2s;box-shadow:0 1px 3px rgba(0,0,0,.15)}.auto-toggle-switch.on{background:var(--blue)}.auto-toggle-switch.on:after{transform:translateX(16px)}.auto-active-label{font-size:12px;color:var(--text-muted);white-space:nowrap}.auto-body{flex:1 1;overflow-y:auto;padding:24px;max-width:780px;width:100%}.auto-section{background:white;border:1px solid var(--border);border-radius:var(--radius-lg);margin-bottom:16px;overflow:hidden}.auto-section-head{display:flex;align-items:center;gap:12px;padding:14px 18px;border-bottom:1px solid var(--border)}.auto-section-icon{width:30px;height:30px;border-radius:8px;background:var(--blue-muted);display:flex;align-items:center;justify-content:center;color:var(--blue);flex-shrink:0}.auto-section-icon--cond{background:rgba(99,102,241,.1);color:#6366f1}.auto-section-icon--action{background:rgba(5,150,105,.1);color:#059669}.auto-section-icon--log{background:rgba(107,114,128,.1);color:#6b7280}.auto-section-title{font-size:13px;font-weight:600;color:var(--charcoal)}.auto-section-sub{font-size:11px;color:var(--text-muted);margin-top:1px}.auto-section-body{padding:16px 18px}.auto-trigger-badge{font-size:11px;font-weight:500;color:var(--blue);background:var(--blue-muted);border:1px solid rgba(0,163,225,.2);border-radius:999px;padding:3px 10px;white-space:nowrap;margin-left:auto}.auto-count-badge{font-size:11px;color:var(--text-muted);background:var(--bg);border:1px solid var(--border);border-radius:999px;padding:2px 8px;margin-left:auto}.auto-arrow{font-size:16px;color:var(--text-muted);flex-shrink:0;margin-top:18px}.auto-logic-toggle{display:flex;border:1px solid var(--border);border-radius:var(--radius-sm);overflow:hidden}.auto-logic-toggle button{padding:4px 10px;border:none;background:transparent;cursor:pointer;font-size:11px;font-weight:600;color:var(--text-muted);font-family:inherit;letter-spacing:.04em}.auto-logic-toggle button.active{background:var(--blue);color:white}.auto-cond-list{display:flex;flex-direction:column;gap:8px;margin-bottom:12px}.auto-cond-row{display:flex;align-items:center;gap:7px}.auto-logic-pill{font-size:10px;font-weight:700;color:var(--text-muted);background:var(--bg);border:1px solid var(--border);border-radius:4px;padding:2px 6px;letter-spacing:.05em;flex-shrink:0;min-width:32px;text-align:center}.auto-cond-field{flex:0 0 140px}.auto-cond-field,.auto-cond-op{font-size:12px!important;padding:6px 8px!important}.auto-cond-op{flex:0 0 130px}.auto-cond-val{flex:1 1;font-size:12px!important;padding:6px 8px!important;min-width:0}.auto-row-delete{display:flex;align-items:center;justify-content:center;width:26px;height:26px;border:1px solid transparent;background:transparent;border-radius:var(--radius-sm);cursor:pointer;color:var(--text-muted);flex-shrink:0;transition:background .12s,color .12s,border-color .12s}.auto-row-delete:hover{background:var(--error-bg);color:var(--error);border-color:rgba(185,28,28,.2)}.auto-action-list{display:flex;flex-direction:column;gap:10px;margin-bottom:12px}.auto-action-card{border:1px solid var(--border);border-radius:var(--radius-md);padding:12px 14px}.auto-action-head{display:flex;align-items:center;gap:10px;margin-bottom:12px}.auto-action-num{width:22px;height:22px;border-radius:50%;background:var(--blue-muted);color:var(--blue);font-size:11px;font-weight:700;display:flex;align-items:center;justify-content:center;flex-shrink:0}.auto-action-body{padding-left:32px}.auto-add-btn{display:inline-flex;align-items:center;gap:5px;font-size:12px;font-weight:500;color:var(--blue);background:transparent;border:1px dashed rgba(0,163,225,.4);border-radius:var(--radius-md);padding:6px 14px;cursor:pointer;font-family:inherit;transition:background .12s,border-color .12s;margin-top:4px}.auto-add-btn:hover{background:var(--blue-muted);border-color:var(--blue)}.auto-empty-hint{font-size:12px;color:var(--text-muted);font-style:italic;margin-bottom:12px}.auto-logs-toggle{display:flex;align-items:center;gap:12px;padding:14px 18px;border:none;background:transparent;width:100%;cursor:pointer;font-family:inherit}.auto-logs-toggle:hover{background:var(--bg-secondary)}.auto-log-list{display:flex;flex-direction:column;gap:0}.auto-log-row{display:flex;align-items:flex-start;gap:12px;padding:8px 0;border-bottom:1px solid var(--border);font-size:12px}.auto-log-row:last-child{border-bottom:none}.auto-log-time{color:var(--text-muted);flex-shrink:0;width:70px}.auto-log-ticket{color:var(--text);flex-shrink:0;width:80px;font-weight:500}.auto-log-actions{display:flex;gap:4px;flex-wrap:wrap}.auto-log-action-chip{font-size:11px;color:var(--text-muted);background:var(--bg);border:1px solid var(--border);border-radius:4px;padding:1px 6px}.auto-list-toggle{width:28px;height:16px;border-radius:999px;background:var(--border);border:none;cursor:pointer;position:relative;transition:background .2s}.auto-list-toggle:after{content:"";position:absolute;top:2px;left:2px;width:12px;height:12px;border-radius:50%;background:white;transition:transform .2s;box-shadow:0 1px 2px rgba(0,0,0,.15)}.auto-list-toggle.on{background:var(--blue)}.auto-list-toggle.on:after{transform:translateX(12px)}.auto-trigger-chip{color:var(--blue);background:var(--blue-muted);border:1px solid rgba(0,163,225,.2);padding:2px 7px}.auto-action-chip,.auto-trigger-chip{font-size:11px;font-weight:500;border-radius:4px;white-space:nowrap}.auto-action-chip{padding:2px 6px;border:1px solid}[data-theme=dark] .auto-section,[data-theme=dark] .auto-topbar{background:#1e252c}[data-theme=dark] .auto-section-body,[data-theme=dark] .auto-section-head{border-color:rgba(255,255,255,.06)}[data-theme=dark] .auto-action-card{border-color:rgba(255,255,255,.08);background:#242a31}[data-theme=dark] .auto-logic-pill{background:#242a31;border-color:rgba(255,255,255,.1)}[data-theme=dark] .auto-logic-toggle{border-color:rgba(255,255,255,.1)}[data-theme=dark] .auto-logic-toggle button{color:var(--text-muted)}[data-theme=dark] .auto-log-row{border-color:rgba(255,255,255,.06)}[data-theme=dark] .auto-log-action-chip{background:#242a31;border-color:rgba(255,255,255,.08)}